Desktop Support Analyst
Location: Washington, DC
Duration: 6-month contract to hire
Salary Range: $70-80k depending on level of experience
Must Haves:
- Active Secret Clearance
- Associates Degree or higher
- 4+ years of experience as an IT Desktop technician
- Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite
- Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.
Responsibilities:
- Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
- Support in-office walk-ups and remote assistance while providing a great customer experience
- Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
- Desktop equipment moves, adds and changes
- Responding in a timely manner to service issues and requests
- Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required
- Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
- Handle projects assigned by management.
- Work independently on day-to-day operations.
- Support special events at remote locations as needed.
- Perform related work as assigned.
